Frequently Asked Questions


➤ Website-Purchase


● I would like to cancel my subscription.
● I have taken a subscription through the website but the content is locked.
● I have taken a subscription for the KidloLand+ package, but the contents are still locked.
● On how many devices can I access my subscription if I subscribe via the Website?

➤ Apple-iOS


● I would like to cancel my subscription.
● I have an active subscription but the content is locked. How do I restore?
● I have taken a subscription through website but the content is locked.
● Can I share my subscription on multiple devices?
● How to upgrade my subscription from monthly to yearly?
● I have an active subscription and want to access it on my kid's iPad/iPhone which are logged in with their own account
● I have purchased the KidloLand+ subscription but want to access the Apps on Android/Amazon devices.
● How can I get a refund for an accidental purchase?
● Can I share my in-app purchases using the Apple Family Sharing Program or Family Sharing?
● How can I transfer my in-app purchases to my other Apple devices?
● How can I lock my device to a single app?

➤ Google-Android


● I would like to cancel my subscription
● I have an active subscription but the content is locked. How do I restore?
● I have taken a subscription through website but the content is locked
● Can I share my subscription on multiple devices?
● I have an active subscription but want to access the App on iOS/Amazon devices too.

➤ Amazon-Android


● I would like to cancel my subscription.
● I have an active subscription but the content is locked. How do I restore?
● Unable to access content on kids FreeTime device.

➤ Others


● Can I use the app on my PC?
● Can I access the activities offline?
● Can I share my subscription from iOS to Android/Amazon or Android/Amazon to iOS?

Did not find a solution?

Kindly share the following information with us:

  1. Device (iOS/Android/Amazon)
  2. Issue details
  3. Screenshot or small video if possible

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